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Published 14:46 22 Aug 2022 BST
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Scott blames Tui for the mix up and wants them to take responsibility (Getty)[/caption]
Meanwhile, he spent all week trying to book a flight home. But all he was offered by Tui was a £400 flight to Manchester - two days before he was due to go home anyway.
“All in all, I spent £2,500 on the holiday plus the extra costs of her accommodation in Scotland and takeouts I was forced to order her," the business owner said.
“I’ve since complained to Tui but they’re aftercare has been appalling – I can’t get through to speak to anyone.
“This is their fault because when Thallise filled out her advanced passenger information she should have been informed about the visa change for Brazilians.
“She should never have been allowed to board that flight with a Brazilian passport.
“We wouldn’t have even been able to get her the right visa until September so would never have booked the trip in the first place had we have been told.
“I’m trying to get the whole trip refunded but have heard nothing back from them since I got home six weeks ago.
“The whole holiday was a disaster – and I won’t stop until Tui takes responsibility for it.”
In a statement, Tui said: "We’re very sorry to hear of Mr Kinghorn and Ms Marciano’s experience.
"We always recommend that customers check visa requirements with the consulate or embassy of the country they’re travelling to before they book and ensure they have the correct documentation prior to completing their booking.
"On this occasion, Mr Kinghorn booked his holiday online and agreed to our booking terms and conditions which outlines that customers are responsible for checking if a visa is required to enter their chosen destination."
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