Share
5th September 2022
05:03pm BST
Credit: @suzanne_baum/Instagram[/caption]
"I looked at the shorts and there was, what looked like, a poo stain in the crotch. I thought maybe it's a pen mark, maybe it's the stitching, but because of the smell, I knew instantly it was poo. I was in disbelief so I put my nose kind of near just to double check and it was poo."
Suzanne, who lives in North London, said that the shorts were packaged up as someone would expect when ordering from the online retailer, with the tags on.
She also claims that they seemed to have been 'ironed'. Suzanne added: "My son just wanted to chuck them out the window. It's basically poo smeared over the back and up the side and leaked through the other side, and through the packaging. I just felt sick and angry because I have spent thousands of pounds at ASOS over the years and I just couldn't believe this was happening.
[caption id="attachment_357235" align="alignnone" width="848"]
Credit: @suzanne_baum/Instagram[/caption]
"I've bought from ASOS since it first existed, and I've always encouraged my kids to buy clothes on ASOS once they started earning their own money."
Suzanne attempted to contact ASOS' customer services, but was directed to an automated online chat.
Explore more on these topics:
