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05th Sep 2022

Woman left fuming after son receives Asos ‘poo-stained’ shorts

Tobi Akingbade


A mum has been left fuming after ASOS delivered “poo-stained” shorts to her 21-year-old son.

Journalist Suzanne Baum, her son ordered a pair of  £17.99 shorts last week but as soon as they went to open the parcel, both the mum and son said they were “retching”, claiming they could smell poo coming from within.

Suzanne said that she could smell ‘s**t’ coming from the parcel, initially thinking it might have been her dog.

Speaking to MyLondon, Suzanne said: “My son said ‘oh my god mum, I can smell s***’. I went to his room and I could smell poo. I thought, ‘has my dog done a poo on the carpet?’, because I couldn’t understand where the smell was coming from.

“I looked at the shorts and there was, what looked like, a poo stain in the crotch. I thought maybe it’s a pen mark, maybe it’s the stitching, but because of the smell, I knew instantly it was poo. I was in disbelief so I put my nose kind of near just to double check and it was poo.”

Suzanne, who lives in North London, said that the shorts were packaged up as someone would expect when ordering from the online retailer, with the tags on.

She also claims that they seemed to have been ‘ironed’. Suzanne added: “My son just wanted to chuck them out the window. It’s basically poo smeared over the back and up the side and leaked through the other side, and through the packaging. I just felt sick and angry because I have spent thousands of pounds at ASOS over the years and I just couldn’t believe this was happening.

“I’ve bought from ASOS since it first existed, and I’ve always encouraged my kids to buy clothes on ASOS once they started earning their own money.”

Suzanne attempted to contact ASOS’ customer services, but was directed to an automated online chat.

ASOS is said to have offered Suzanne a refund for the item and they said in a statement to MyLondon: “We apologise unreservedly for the experience Ms Baum and her son had when shopping with ASOS. It’s clear this item fell far short of the standard we would expect to deliver.

“We’ve been investigating the issue with our warehouse team as a matter of urgency to understand how this happened and have also put additional training and checks in place to ensure this does not happen again.”

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