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30th Oct 2023

British tourist moans that too many Spanish people ruined her Benidorm holiday

Joseph Loftus

‘I cried after’

A fuming British OAP has claimed her holiday to Benidorm was ruined because her hotel had ‘too many Spaniards in it’.

Freda Jackson, who was 81 at the time, said she cried at the end of her two-week trip to the popular holiday destination through travel operator Thomas Cook.

But the pensioner, who suffers from mobility issues, says her accommodation was teeming with ‘rude’ native Spaniards – who nearly knocked her over on one occasion.

Retired care assistant Freda said: “The hotel was full of Spanish holidaymakers and they really got on our nerves because they were just so rude.

“One evening a Spanish guy nearly knocked me flying and he just walked off without even apologising.

“The entertainment in the hotel was all focused and catered for the Spanish – why can’t the Spanish go somewhere else for their holidays?”

Freda had booked to stay at the Poseidon Playa, located on the outskirts of Benidorm in south east Spain, with a friend in April 2017.

The pensioner says the travel operator Thomas Cook had even recommended the hotel and despite her request for flat ground access – it was located on a slope instead.

Thomas Cook later said that they did relocate the pair to the second floor on the second night after they asked for a ground floor room.

Freda, who lives in Blackburn, said: “I have never complained about a holiday before – but this one was a disaster from start to finish.

“My friend and I paid for it from our pensions and it was a struggle trying to fund it over 12 months and the holiday was totally ruined – I cried after.

“We wanted to go somewhere on flat ground and not in the hills because we have mobility issues.

“To top it off once we got to reception they told us we had been put on the 14th floor, thankfully we were moved to the second floor, and that it was 42 steps down to the hotel’s swimming pool.”

The pair travelled 1,500 miles from Manchester Airport to Alicante on May 10, after not being notified by Thomas Cook that the dates of their flights had changed.

Freda, who has previously visited Greece, Turkey, Portugal and Tenerife, claims Thomas Cook ‘mis-sold’ and ‘ruined’ her dream holiday.

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