Customers have accused hotel of taking advantage of the tour
A top hotel in Manchester has reportedly cancelled customers’ bookings on Oasis gig nights before relisting them for a much higher price later.
This comes as the band announced on Tuesday that they had finally put their differences aside to reunite and go on tour in 2025.
Now people are accusing hotels of taking advantage of the news that has dominated headlines in recent days.
Taking to X last night, Sacha Lord, the night time economy adviser for Greater Manchester, wrote that he had been contacted by “several people” who had been told that a “computer error” had let to the cancellation of their rooms at a Maldron hotel in Manchester.
He claimed that the hotel, which is part of the larger Maldron chain, had put the rooms “back up for three times the price”.
Multiple customers have complained about the same issue.
Mark Slinger, 36, an Oasis fan who lives on the Isle of Man, told Sky News that he booked to stay at the four-star Maldron Hotel located in the city centre of Manchester for the 20 July.
The date happened to coincide with the final night of Oasis’s run of gigs at Heaton Park in 2025.
Mark took to booking.com to make the £90 reservation yesterday morning upon the band announcing their reunion tour.
However, he was later contacted by the hotel that evening informing him his booking had to be cancelled.
The email said: “We are writing to inform you of an issue with your booking at Maldron Hotel Manchester City Centre.
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“Due to a technical error, you have received a confirmation for a booking that was not successfully made. Unfortunately we are unable to accommodate your booking at this time.”
Mark was urged to “accept promptly” a cancellation request sent with the email.
Talking to Sky News he said he hasn’t accepted the request and won’t be doing so and also refuses to believe the issue was the result of a “technical error”.
“They realised they can cancel and re-sell at four times the price due to the Oasis gig,” he said.
Maldron Hotels told Sky News: “Due to a technical error with our booking system on 26th & 27th August 2024, substantially more rooms were booked than were available for the nights of the Oasis concerts on 11th/12th/19th/20th July 2025 at Maldron Hotel Manchester City and Maldron Hotel Cathedral Quarter.
“As a result, we are unable to honour all bookings made on these dates, and we are actively engaging with customers regarding their bookings.
“The hotels are currently not taking any bookings while we investigate the issue. This is not an attempt to resell rooms at inflated prices, rather an overbooking issue due to a technical error with our booking systems.
“Additionally, due to the same technical error, a small number of customers were able to book the rooms at a higher price later that evening. We will also be unable to accommodate these bookings.
“We will be honouring all bookings made prior to 26th August. We sincerely apologise for any inconvenience caused.”
