AA president Sir Edmund King got involved in the debate
A "lone" woman stranded at night was told by the AA that they would not prioritise her recovery as "that's equality."
Taking to Twitter to share the experience, Dr Helen Mott explained that the Automobile Association informed her that they treat lone men and women exactly the same. Due to that logic, she would have to wait "alone in the dark for 90 minutes or more."
Coincidentally, Mott specialises in violence against women and has a unique knowledge of the dangers women face alone, particularly at night.
https://twitter.com/_HelenMott_/status/1483864107375808519
She tweeted: "I am pretty sure that is not equality.
"I will now wait alone in the dark for 90 minutes or more, something which as a lone woman nowhere near home is far more anxiety-provoking than it would be for a man, if you follow the news. I think your policies need a revamp."
Mott also explained that she was given the standard "get out of the car" response, to which she replied: "er, no."
https://twitter.com/_HelenMott_/status/1483866350007185409
AA later responded to the initial tweet, coincidentally digging themselves into a deeper hole.
"Hi Helen, you've been advised correctly. We don't prioritise based on gender, we do consider the location so as an example we would prioritise someone on a motorway over someone in a supermarket carpark," they said.
https://twitter.com/TheAA_UK/status/1483867262373220356
Numerous people said they were revoking their memberships, leading to AA president Sir Edmund King to clarify that they "use common sense and prioritise woman but by the letter of the law we cannot say that."
RAC then jumped into the conversation, ensuring their customers they do prioritise.
https://twitter.com/deborahmsamuel/status/1484153024687874050
A spokesperson said: "We accept that the wording of our initial response wasn't great and have apologised.
"In fact, we prioritise anyone at risk but more often than not it will be lone women.
"In breakdowns involving lone women where there is any concern raised by the customer they receive the highest level of care and priority."
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