He said they ‘literally tore his ticket up’
Harry Potter star Matthew Lewis has hit out at Air Canada after he was unceremoniously kicked out of first class on a recent flight in the US.
Lewis, who played Neville Longbottom in all eight Harry Potter films, took to social media on Friday to vent about his experience with Canada’s biggest airline.
“Confirmed. Air Canada is the worst airline in North America. And that’s saying something,” he tweeted.
Confirmed. @AirCanada is the worst airline in North America. And that’s saying something.
— 🇺🇦Matthew Lewis🇺🇦 (@Mattdavelewis) August 26, 2022
In a string of replies to other social media users, the 33-year-old British actor revealed that he was booked to fly first class from Orlando to Toronto with the airline.
But, when he got to the first class gate, he claimed that an airline rep tore up his ticket and booted him down to economy, citing a “full flight”.
“Kicking me out of first class to back of plane is what it is but doing it at the gate. Literally tearing my ticket up. No explanation other than “full flight”.
“Said if I wanted to sort it I should go to customer service. I asked where that was. “Toronto.” I’m in Orlando,” he tweeted.
“Honestly never experienced anything like it. I’ve been bumped before. Comes with the territory.
“But at the gate, less than two minutes to boarding and without explanation or apology? Never. They even said if I wanna complain or get a refund I have to reach out to them!”
Mr Lewis told CTV News Toronto in a statement that the practice of overbooking flights needs to stop.
“Air Canada customer service is s***e,” he said.
“And we as a society should not be okay with normalizing the profiteering of overbooking flights and kicking people off flights.”
The actor was yet to speak to an Air Canada representative about the matter, he told the outlet.
Air Canada also responded to the actor’s social media posts.
“Hi Matthew, we regret hearing this. Please send us a DM with further details of the issue, we’ll see if we can help from here,” the airline wrote.
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