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29th September 2017
06:20pm BST
On Friday, Ryanair met with the Irish Commission for Aviation Regulation (CAR) and agreed to implement a series of steps to address their requirements to ensure that all customers affected by Ryanair’s recent rostering-related flight cancellations are fully aware of their EU261 rights and entitlements.
These rights and entitlements include full refunds, or re-accommodation onto other Ryanair flights or other comparable transport options with reimbursement of reasonable out of pocket expenses.
As well as the clarification email to affected passengers, a Ryanair press release explaining to customers how and when they will be re-accommodated on other Ryanair flights or other airline flights will be displayed on the home page of Ryanair’s website from today.
Ryanair has updated the FAQ pages of its website to reflect all of these changes and has also replied to the UK Civil Aviation Authority (CAA) letter of September 28, agreeing to meet its requirement for customer clarification on Ryanair’s EU261 obligations, which are in line with those requested by the CAR.
The measures taken by Ryanair are in response to a deadline of 5pm on Friday issued by the UK CAA to explain the options available to the hundreds of thousands of passengers affected by flight cancellations in recent weeks and by further cancellations to come between November 2017 and March 2018.
Ryanair has called upon the UK CAA to now require UK airlines to comply with these EU261 obligations which the CAA did not apply to British Airways in May this year, when a computer meltdown stranded hundreds of thousands of British citizens/visitors at London Heathrow and many other airports, with no apparent action taken by the CAA in respect of re-accommodation or enforcement against British Airways.
