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6th November 2025
08:42am GMT

Martin Lewis has urged Brits to claim a share of £240,000,000 with millions potentially owed over £100 each.
The latest Martin Lewis advice came in the most recent edition of his newsletter in which he raised the alarm for those who have recently moved house or switched energy providers in the last five years or so.
Lewis urged Brits to do a "quick check" in order to see if they're due a refund.
It comes after the regulator for gas and electricity Ofgem revealed that there were leftover balances on almost two million closed accounts.
While some might only get a couple quid back, Money Saving Expert said that many "could be owed more than £100 each".
Under Ofgem rules, suppliers must issue a final bill within six weeks of a client closing an account and refund any remaining balancing in 10 working days.
However, while 90% do get their credit automatically returned, sometimes a customer cannot be contacted because they have moved house or cancelled their direct debit, leaving the money sitting stagnant.
In order to get this money back, Money Saving Expert said that "you'll need to act" to be refunded.
To do this, the site explained that you'll need to log into the old online account and check to see if their is any credit in the 'balance' section of the page.
If you cannot access the online account, best practice would be to get into direct contact with the supplier, explain the situation and simply ask for a refund.
It is worth noting that Ofgem will never directly contact a customer about credit they might be owed, an important fact to know with fraudsters looking to exploit such a scenario.
Money Saving Expert warns: "If you get a call, text or email out of the blue claiming to be from Ofgem, don’t respond to it or click any links, it’s likely a scam."
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