They’ve slammed the pub’s staff as ‘rude’
Two mums have hit out at a historic pub after claiming they were told to turn down the volume of their children’s iPads.
The mums were part of a group of 10 – six adults and four kids – who were dining at Sam’s Chop House in Manchester when staff allegedly told them to the volume on the iPads was too loud.
After the meal, the women both hit the restaurant with one-star reviews on TripAdvisor.
They claimed the establishment was not child friendly, arguing their kids were only using the gadgets because the restaurant provided no entertainment for youngsters and didn’t have a children’s menu.
The mum’s said the issues started from the moment they arrived, when they were told by “rude” staff that they couldn’t bring their prams into the restaurant.
Then, when they got inside, they apparently found that only two high chairs were available, the Manchester Evening News reports.
One of the mum’s, called Heidi, wrote in their review: “I don’t usually write reviews but I’m appalled at the disgusting service we received yesterday. We came to Manchester to visit family and went to what we thought looked a nice restaurant for a roast dinner.”
She continued: “We was with four young children and told that prams aren’t allowed in restaurant. This was not a problem we wanted high chairs for them anyways to eat their dinner.
“When we got to the table we asked for the high chairs only to be told they only have two! Had to stick one of my children in their pram,” she added.
Although she said the roast had “great presentation,” she said it tasted “horrible” and that she “may as well go to Tesco and eat raw vegetables off the shelves.”
“The beef was nice but only had two small slices. One roast potato that was basically a boiled potato,” she raged.
The other mum, Joanne, wrote in her review: “Booked a table for six adults and four children for Sunday lunch and the 1st issue was they only had two high chairs.
“The 2nd issue was we were told by rude staff for the children to turn their tablets down saying they had other customers in, bearing in mind these customers were talking louder.
“The 3rd issue was they didn’t cater for children and couldn’t even do mash so the children ended up not eating.”
She claimed that another adult in the group was so “disgusted” with the staff’s attitude that they refused to eat.
The pub’s boss, Roger Ward, admitted things had not gone to plan on the day of the group’s visit.
He said: “We do try, if we have got something wrong, we try to make it right. We take all complaints seriously and genuinely try to improve from it.
“We didn’t perform that shift at our best, but have taken significant steps on all the issues they’ve raised and we thank the customers for raising them.”
He said there had been “an enormously high number of children” in the pub that day, hence the shortage of high chairs.
The manager said: “I always apologise if people have a bad experience, and find a way to make amends. That’s the only way to run a restaurant nowadays because we live and die by experiences people have. I don’t believe attack is in the best form of defence, we can always learn by things we do wrong.
“If you want to take your kids out in nice surroundings, we would always want to be that place, we are child friendly and dog friendly, it’s not fine dining, but we do strive to be a nice place where kids and dogs are welcome.”
