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Apple have explained why some iPhones shut down even when there is battery life left
Published 12:55 8 Dec 2016 GMT
Updated 12:56 8 Dec 2016 GMT
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Published 12:55 8 Dec 2016 GMT
Updated 12:56 8 Dec 2016 GMT
It’s a problem that many iPhone users have experienced in recent years, with no apparent hint of an explanation or a solution.
Until now.
In a statement released this week (scroll down on the link for the English version), Apple acknowledged that there was indeed a problem with the battery in some iPhone devices and explained why exactly it was happening in the first place.
“As a result of our investigation on this, we found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs,” the statement read.
“Two weeks ago, we launched a worldwide programme to replace affected batteries, free of charge. We again apologise for any customer inconvenience. It's important to note, this is not a safety issue.”
Apple also admitted that the explanation above wasn’t the reason why all iPhones experienced battery problems and suggested that, in some cases, it was designed to protect the iPhone’s electronics.
Efforts to resolve the issue are ongoing.
“A small number of customers outside of the affected range have also reported an unexpected shutdown,” the statement continued.
“Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update which will be available next week.
“This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates.”
