HSBC tells staff not to wear Christmas jumpers over fears it could upset customers

A spokesperson issued a statement

The bank faced complaints from some customers last year, with branches being reminded this year that they are places for customers to receive support for financial difficulties and bereavements.

Staff have been reminded that they are expected to offer “professionalism and sensitivity” to customers.

Concerns have also been raised over staff having to repeatedly take off and put back on their festive jumpers in order to have sensitive conversations.

The new policy is nothing to do with cultural sensitivities, per reports.

“We are encouraging colleagues to celebrate Christmas in branches in lots of different ways, including decorating branches, team celebrations and festive lunches," a spokesperson said.

“However, it’s important to also remember that branches are spaces where customers receive a range of specialist services that require professionalism and sensitivity.

"This year, we have asked colleagues in customer-facing roles not to wear Christmas jumpers to reflect this.”