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20th May 2016
02:55pm BST

"It was a family, parents with five children: four girls and a boy. They turned up at Terminal 2, where I work. But EgyptAir operates from Terminal 1, so I showed them how to get there. "The father was started [sic] to get stressed because he could see the time and that they had been mistakenly dropped off at Terminal 2 by the taxi. "I could see the dad was stressed so I said: 'Don't worry, I'll try and call the company to see if they can exceptionally wait for you'. That's something I never normally do."https://twitter.com/business/status/733616428029370368 She put in a call and told them to hurry to Terminal 1, but didn't follow up to see what happened next. According to EygptAir flight check-in records, only one child and two babies boarded EgyptAir flight MS804, which would suggest that the family didn't make the flight. The airport worker Sonia said: "I hope they didn't make it. One of the girls even said to her father, 'Listen dad, if we make it, we make it and if we don't, we'll just take the next one. That's all there is to it'. "I understood as I'm of North African origin. I keep playing yesterday's scene over, and I'm in shock."