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26th October 2022
07:12pm BST

Kayleigh and her mother Christine (Kayleigh Evans)[/caption]
Kayleigh told WalesOnline: "Royal Mail hasn’t got a clue where the necklace and the ashes are. They keep saying they just can’t find it.
"Obviously, my auntie is mortified. She's devastated. She was saying ‘that’s my sister Kayleigh!’, but what can I do?" She continued: "They’ve [Royal Mail] just said they don’t know where it is. They blamed it on the strike first of all, I just really don’t know. It’s just been lost. They’ve said there’s nothing they can do." The episode has cause a lot of upset for the family, with Kayleigh saying: "It’s not even about the necklace, part of my mother is floating around somewhere. It’s not nice. It’s heartbreaking, it’s weird really. "It’s her sister more than anything that I’m upset about. When I sent it off to her she was saying ‘thank you so much’ and she was so pleased, and now she’s just devastated. "When I rang and said it should be there by now, Royal Mail just said it’s in a postal station somewhere. We're all devastated." A Royal Mail spokesperson said: “We are very sorry for the distress experienced by our customer in relation to this delivery. We understand the deep emotional significance of this item, and extend our deepest sympathies.Explore more on these topics: