A Starbucks customer in Florida who placed an order for a grande white mocha wasn’t prepared for the accompanying message.
Printed on a receipt were the words “Diabetes here I come”.
Speaking to CBS News about the incident, the customer said that he works near the office and a fellow employee did a coffee run. When he picked up his cup, he noticed that his had a message, and it was even more upsetting because two of his sisters have type 1 diabetes.
“That first word just automatically brought the picture of both sisters in my head, and I was taken aback” explained the customer in question.
This @Starbucks customer tells me he wants the #Starbucks employee to know his sisters suffer from Type 1 diabetes. pic.twitter.com/lzmeAwLLdm
— Kaitlyn Chana (@KaitlynANjax) April 8, 2016
A mocha of this size is believed to be equal to 470 calories, and in response to the note, the customer returned the cup with a reply which read: “2 of my sisters are diabetic, so … not funny”.
Starbucks has released a statement regarding the incident:
“We strive to provide an inclusive and positive experience for our customers, and we’re disappointed to learn of this incident. We are working directly with the customer to apologise for his experience, and with our partners (employees) to ensure this does not happen again”.
