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Published 09:05 30 Jan 2023 GMT
Updated 12:43 30 Jan 2023 GMT
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"I just said 'oh well you're the experts' - they are a delivery company after all so I just left them to it.
"They brought it in, they struggled to get it over the bannister and eventually got it in. But then it got jammed, they couldn't get it up or down.
"Then they said 'look we've got to get back to Birmingham' and tried to leave. They asked me to sign for the delivery - but I refused.
"It's a brand new house that we had just bought for half a million, and now we have to have the work done to repair it.
"Then they just left it there and went back to Birmingham. The drivers also said they didn't even try to get it up the stairs, but I have actual doorbell footage of them after they delivered it to my house."
Luke said plasterboard, skirting on the stairway and the sofa were all damaged during the moving attempt.
"It was just a shocking response by the company - so I'm just trying to raise awareness about their standards of service."
The company based in Birmingham told the BBC it was carrying out an "interval investigation".
The BBC says the firm emailed Luke disputing his version of what happened - claiming the sofa had been, "left in a safe place on the landing" and offered to replace the damaged sofa as a "goodwill gesture".
A spokesman for designersofas4u.co.uk said on arriving at the property they warned Luke the sofa would not fit and suggested leaving it in a safe place.
They said it is a customer's responsibility to check the sofa would fit into the room they wished it to be moved to and that Luke was aware of the terms and conditions but insisted and tried to move it with the delivery drivers up to the third floor.
They say ''we objectively accept that between our delivery team and yourself that damage has been caused'' and offered a replacement and to pay for reasonable repairs.
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