For many Pokemon Go players, the latest update was their first since downloading the game.
The augmented reality app has proved overwhelmingly popular since launching in the UK (and even before then), leading to some accounts being sold for hundreds or even thousands of pounds.
Players are spending hours a day on the game, catching hundreds of Pokemon and – in at least one case – all of them.
So when the latest update saw some of them lose all of their progress, it was nothing short of a tragedy for those who have devoted time, effort and (in some cases) money to the cause.
Updated PokemonGo and it's set me back to level 1. My life has no purpose now.
— Connor (@Mr_Ronnoc) July 31, 2016
Nah my pokemongo just reset & I'm back to level 1, I'm fuming
— 𝕄 (@RealSinghShady) July 31, 2016
https://twitter.com/KaijaRice/status/759747688275390464
When you update #PokemonGO and it resets the game so you have to start again at level 1🙃🙃🙃🙃🙃🙃🙃
— Ryan (@_ryanparr) July 31, 2016
According to the Daily Telegraph, some players have suggested a workaround for the issue.
It seems to have primarily have affected those using their Google account to sign into the game, and the paper reports one claim that logging out of Google on mobile web browsers and logging back in through the Pokemon Go app could solve the issue.
At the time of writing, developer Niantic Labs is yet to comment on the issue, while the Pokemon Go Twitter account is also yet to issue a response to complaints from players.
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